Welcome

Portugal Country Villas offers you selected character houses and handpicked holiday homes all over Portugal, being a leading specialist in online rental of self catering quality holiday cottages, rustic farmhouses, elegant country houses and stately manor houses, which at the same time preserve the rich legacy of Portugal´s architectural and cultural heritage. You may choose from a broad selection of 47 holiday rentals, in mainland Portugal. Our properties range from authentic historic houses to traditional country cottage hideaways in rural areas, from romantic windmills to imposing country houses large enough for several families or a group of friends on holiday together.

Portugal Country Villas is a brand owned by CENTER, a fully licensed company, based in Portugal, registered with the number 825 (Cons. Reg. Com. Pte. Lima) and with the NIF 504854275.


Responsible tourism

Portugal Country Villas is aware that travel and tourism have a potential effect on the environment, both at home and in our destinations abroad. Therefore, we are committed to:

  • Protect the environment, its flora, fauna and landscapes;
  • Promote a greater understanding of local cultures, religions, environmental and social issues;
  • Work with our property owners, agents and other suppliers so that they too can make a difference;
  • Make positive efforts to conserve natural resources and fossil fuels, both at home and abroad;
  • Encourage our staff and guests to make use of recycling facilities;
  • Inform our clients of how they can participate in all areas of Responsible Tourism.


Obligations

OUR/THE SERVICE PROVIDER(S) OBLIGATIONS TO YOU

  1. Your holiday confirmation and contract
    When your booking is verbally confirmed by us or a Holiday Confirmation is issued where you book online, a contract with the relevant service provider(s) or us for a flight booking comes into effect. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please carefully check your Holiday Confirmation as soon as you receive it and let us know immediately if any information appears to be incorrect or incomplete as it may not be possible to make changes later.
  2. The holiday price
    The prices shown in this brochure and on our website are believed correct at time of going to press/publication on our website. We/service providers reserve the right to amend prices during the year and to correct errors in brochure and website prices when we/service providers become aware of them. Property prices will not change after confirmation. The price of other services may be subject to surcharges in accordance with the service provider’s terms. We will advise you as soon as possible if we are notified of a surcharge.
  3. Alteration and cancellation by service providers
    Service providers generally reserve the right to cancel or alter your booking in accordance with their applicable terms. It is very unlikely that any changes to your property booking will be made however ,circumstances may mean that your confirmed property cannot be provided for the booked holiday dates. In this case, the owner and we as agents will endeavor to offer the same property at a different time acceptable to you or an alternative property of a comparable standard. Where the owner is able to do so, you will usually have the choice of: A. Accepting the alternative holiday dates or property with your paying or receiving a refund in respect of any price difference or B. Cancelling your booking and receiving a full and immediate refund of any monies paid to us by you for it. The owner will provide a full refund if alternative holiday dates or a suitable alternative property acceptable to you cannot be offered. If your property booking is cancelled in the above circumstances, you are not automatically entitled to cancel or alter (without paying any applicable cancellation or other charges) any other service booked in connection with the property. Other services may be altered or cancelled by the service provider in accordance with their applicable terms. We will notify you as soon as we become aware of any such alteration or cancellation .The cancellation or alteration of any services booked in connection with your property does not entitle you to cancel or alter your property booking without paying any applicable cancellation or other charges.
  4. We are not liable for any expenses or losses which you incur as a result of any cancellation or alteration of any booking by your service provider and you will need to pursue these with the service provider concerned.
    a) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: • the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or • the act(s) and/or omission(s) of a third party not connected with the provision of your package and which were unforeseeable or unavoidable; or • any event which we or the service provider in question could not, even with all due care, foresee or avoid. Such events may include (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. b) We cannot accept responsibility for any services which do not form part of your package. This includes, for example, any additional services or facilities which any service provider agrees to provide for you where the services or facilities are not advertised in our brochure/on our website and we have not agreed to arrange them and any excursion or activities you book during your holiday. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. c) The promises we make to you about the services we have agreed to provide or arrange as part of your package, and the laws and regulations of the country in which your claim or complaint occurred, will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question. Please note, however, our obligation is to exercise reasonable skill and care as referred to in clause
  5. YOUR COMMITMENT

  6. Booking
    When booking, you accept these conditions whether or not you have signed a booking form.
  7. Deposit
    On booking you must pay a deposit of 25% of the total property rental, unless booking within 4 weeks of the rental start date in which case you must pay the full cost of the property rental at the time of your booking. You must in addition pay the applicable deposit for any other services booked unless you book them within 4 weeks, in which case full payment must be made at the time of booking.
  8. Cancellation or alteration by you
    Your cancellation or alteration request must be made in writing and will only be effective when received by us. If you cancel your property booking, you will remain liable in exactly the same manner as if you were to fail to pay the balance as set out above. It is imperative that you take out appropriate insurance cover to protect you against this liability. For other services, the service provider’s applicable cancellation charges will apply.
  9. Problems during your holiday
    If there are any problems with any services during your holiday then you must follow this procedure: a) Tell our local representative or agent and the property owner/manager or other service provider as soon as possible and ensure that our representative/agent has a written note of the problem. b) Allow sufficient time for the representative/agent and service provider to deal with the problem and bear in mind that this can take longer in some foreign countries. Unfortunately some problems such as those arising from the climate (water shortage, storm damage etc) are beyond the control of service providers /ourselves. Whilst we cannot be liable for these problems, we will do our best to help. The requirements of the above procedure have legal force. If you do not follow the above procedure then we / the service providers will rely on that failure where any subsequent complaint is made or claim brought against us and/or any service provider. Wherever possible notify complaints or claims to us within 28 days of your return from holiday. An investigation whilst the facts are fresh may help us to achieve an early resolution.
  10. Conduct and behavior
    It is your responsibility to take good care of the property and its grounds and avoid causing nuisance to others. If your conduct affects our relations with any of our service providers, we will hold you liable of any costs or losses resulting from your actions. Where any damage or loss is caused to the property during your stay, you agree to our taking payment on the owner’s behalf for such damage or loss directly from your credit or debit card up to a value of 500 Euros where the owner requests us to do so. This agreement to our debiting your card does limit your liability for damage or loss to this amount and owners reserve the right to claim the full value of the damage or loss from you. Service providers reserve the right, at their discretion, to terminate your access to the property or other services immediately if, in their opinion, your actions cause or are likely to cause damage or danger or distress to any third party. Should this happen then no refunds will be payable for any unused part/s of the service/s booked through us. Furthermore we and service providers will not be liable for any additional costs incurred by you due to any such action.
  11. OTHER CONDITIONS

  12. Data Protection
    In order to process your booking, we need to use the information you provide such as name, address and any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant owner and other service provider(s).The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. We will not however pass any information on to any person who is not the owner/manager/ Key holder of your property or other service provider. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant persons (as above), whether in the EEA or not, we cannot accept your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you our brochure or other marketing material. If you do not wish to receive information from us in the future, please notify us. Tel: +351 258 743 965 Email: info@portugalcountryvillas.com