Booking conditions

Once you have confirmed your booking with us you are placing a legal obligation on both you and the owner of your chosen property and (where applicable) the provider(s) of any other services you book through us (please see our booking conditions).


Only those persons named on your booking are entitled to stay in the property that we have booked on your behalf. Any additional persons (up to the maximum capacity) will be charged for, at the pro rata full rental rate. Property owners do not allow overloading of properties and the maximum house capacity stated in the description cannot be exceeded. Some properties have double beds in every room; we can usually supply one or two folding single beds for convenience of sharing parties, so long as the house capacity is not exceeded.

Cots and highchairs

A cot, for babies under two years, and a highchair, is in most cases provided free of charge at our properties if requested at the time of booking. Cots may be a travel cot or of a more traditional style.

Check-in/check-out times

Check-in 4.00pm Check-out 11.00am

Tenancies normally start at 4pm. However, cleaners may still be working at this time and we ask that guests show understanding in allowing them to finish preparing the property.

Directions to property

Directions to your property will be sent out on the booking confirmation.

If you are making your own travel arrangements it is very important that you let us know your anticipated arrival and departure details so that we can ensure that the housekeeper or local representative is aware of your arrival time.

Welcome packs

At most properties we offer a complimentary pack of food and drink to provide a snack on arrival. In some properties we can offer an enhanced service whereby the local owner or agent will do some minor shopping on your behalf. We will be happy to arrange this (with at least 2 weeks notice before your holiday); the cost of the items (plus any service charge).

House locations

The majority of our properties are in rural locations, a little off the beaten track and without close neighbors. However, we appreciate that some of our guests may wish to be closer to amenities – perhaps within walking distance.

Our staff will always be happy to discuss this aspect with you to ensure that your holiday property meets your expectations in every way.

House standards

All our properties are individually owned and range from large converted farmhouses to smaller modern villas. Standards vary enormously from basic but serviceable furnishings and equipment, to the more sophisticated and comfortable. Access to the houses may be by a steep or unmade track. Our staff will be pleased to assist with any queries about suitability of your chosen property.


The accommodation is properly prepared for your arrival. Depending on the house and the area, the cleaning service will vary from a minimum preparation clean, to two or three times weekly. In some cases extra cleaning can be arranged during your stay (payable locally).


Bed linen and towels are provided and laundered weekly (normally one bath towel and one hand towel per person). In most of our properties we provide pool/beach towels for each guest .We request that at the end of your stay all towels are left at your property, as missing towels will be charged for.

Electricity, water and gas supplies

Normal summer usage of water, gas and electricity is included in your rental.

There is sometimes an extra charge for heating and air conditioning, which must be paid locally; if this is the case, it will be mentioned in the house description.


If a property has a internet connection, this will be indicated in the description. Usually the internet connection is free of charge and limited to specific areas of the house. Please note that that we cannot guarantee the reliability of any Internet/Wi-Fi facility in any of our properties.

Entertainment equipment

In some properties, there may be entertainment equipment. The equipment is used at your own risk and we cannot be held liable for any damage caused to any games etc. In some houses there may be satellite TV. However we cannot guarantee the reception of certain channels. We cannot guarantee the reception of specific channels on television, which may not be in the English language.


All kitchens have a refrigerator and cooking facilities, although these do vary enormously (from full split level ovens to simple hobs and local equipment). If you intend to extensively self-cater, or if a specific kitchen item is important to you please consult a member of staff before confirming your booking. If there is a dishwasher, microwave or washing machine it will be mentioned in the house description.


The information is shown in the capacity of the house, the number of bedrooms and the number of bathrooms. The term ‘bathroom’ here implies a room with either bath or shower.


The vast majority of our properties have a BBQ, either in-built or portable. where this is the case it will be highlighted in the property description.

Please note that it is not the maid’s responsibility to clean the BBQ and we would kindly ask guests to leave it in good condition.

Swimming pools

Pools are generally open from April to October, although in some areas they are opened later. Most are not heated and may be cold in early season (see heated pools).

We show the length and width of each pool in meters and we endeavor to be as accurate as possible with these. However, some measurements may be approximate, especially in the case of an unusual shaped pool. Most pools have shallow and deeper ends, although there are some which are of a uniform depth throughout. Our staff can usually advise of approximate depths. If a pool is fenced off or enclosed by some other means this will be mentioned in the house description. However, we stress that this feature should not be relied upon and is not to be considered a substitute for parental supervision of children near pools.

Heated pools

Most swimming pools are not heated, however where we do state ‘Heated Pool’ this is considered an ‘additional service’. Pool heating is usually payable as an extra and must be pre-arranged.

Privacy and noise

Because our properties are individual, the degree of privacy and seclusion varies greatly from one to another. Many houses do have neighbors and during the course of a holiday, pool cleaners and gardeners will visit regularly.

Although rural houses should enjoy relative quiet, please remember that there will always be noise of some sort, be it from tractors, delivery lorries, ebullient locals playing their radios, or simply increased traffic on local roads in the summer months. At “romaria” time music and bells will play from church towers, and fireworks are the norm in village streets. We urge clients to discuss this aspect with our staff when considering suitable properties.

Rural life

Given the rural situation of many of our houses it is likely that owners or caretakers may visit their properties from time to time during your stay, to tend and water plants, crops and animals (some are part of or close to working farms). You may also be aware of unaccustomed noise such as dogs barking, cockerels crowing or sheep bleating. Farm smells from animals and crop manure are normal in the countryside, as are insects such as flies, mosquitoes, wasps, bees and ants. Rodents may also come in from the fields.

Building work

Even though you are on holiday, the locals are not and on rare occasions building work might commence without any prior warning near to a property. Whilst we have no control over this, if advised, we will endeavor to intervene to stop it or minimize it. Naturally, if we are made aware of any nearby building work we would always try to advise you in advance of your holiday.

Travel insurance

It is essential that you have travel insurance, both to protect you against liability in the event of cancellation, third party damage to the holiday property, and also to cover medical expenses and other losses whilst on holiday.

European Health Insurance Card

In addition, all European residents should carry the European Health Insurance Card (EHIC), which enables you to get free or reduced cost medical treatment, if you fall ill or have an accident on holiday. Please ensure that your EHIC is in date.